Microsoft Outlook (Basic & Intermediate)
Course Description
Email has become one of the most widely used methods of communication, whether for personal or business communications. In most organizations, large or small, email is the preferred form of communicating information amongst employees. As email grows in popularity and use, most organizations have found the need to such as messaging, calendar, and contacts management. You will use the Tasks and Journal workspaces provided in the application to manage task assignments to you and others, and to record interactions you have with your colleagues. You will also share your workspaces with other users, and use Outlook data files to save and back up your important information.
Course Objective
In this course, you will become familiar with the Outlook interface, and then use Outlook to manage your email communications, including composing, reading, and responding to emails; schedule appointments and meetings; manage contact information; schedule tasks and create notes; and customize the Outlook environment to suit your personal preferences. Students will be able to use the advanced features in Outlook to manage the advanced options for message, contacts, and calendar management and perform more advanced tasks such as task assignment, journaling, sharing workspaces, and backing up to data files.
Target Audience
This course is intended for people who have a basic understanding of Microsoft® Windows® and want or need to know how to use Outlook as an email client to manage their email communications, calendar events, contact information, and other communication tasks.
Training Methodologies
- Training is hands-on using easy-to-follow step-by-step instructions.
- Instructor-Led Training (ILT) on live exercises of each topic.
Trainer
Training will be conducted by our experienced local trainer who has more than 10 years of experience with relevant certification.
Course Content
- Topic A: Navigate the Outlook Interface
- Topic B: Perform Basic Email Functions
- Topic C: Use Outlook Help
Lesson 2: Composing Messages
- Topic A: Create an Email Message
- Topic B: Check Spelling and Grammar
- Topic C: Format Message Content
- Topic D: Attach Files and Items
- Topic E: Enhance an Email Message
- Topic F: Manage Automatic Message Content
Lesson 3: Reading and Responding to Messages
- Topic A: Customize Reading Options
- Topic B: Work with Attachments
- Topic C: Manage Your Message Responses
Lesson 4: Managing Your Messages
- Topic A: Manage Messages Using Tags, Flags, and Commands
- Topic B: Organize Messages Using Folders
Lesson 5: Managing Your Calendar
- Topic A: View the Calendar
- Topic B: Manage Appointments
- Topic C: Manage Meetings
- Topic D: Print Your Calendar
Lesson 6: Managing Your Contacts
- Topic A: Create and Update Contacts
- Topic B: View and Organize Contacts
Lesson 7: Working With Tasks and Notes
- Topic A: Manage Tasks
- Topic B: Manage Notes
Lesson 8: Customizing the Outlook Environment
- Topic A: Customize the Outlook Interface
- Topic B: Create and Manage Quick Steps
- Topic A: Insert Advanced Characters and Objects
- Topic B: Modify Message Settings, Properties, and Options
- Topic C: Use Automatic Replies
Lesson 10: Advanced Message Management
- Topic A: Sort Messages
- Topic B: Filter Messages
- Topic C: Organize Messages
- Topic D: Search Messages
- Topic E: Manage Junk Mail
- Topic F: Manage Your Mailbox
Lesson 11: Advanced Calendar Management
- Topic A: Manage Advanced Calendar Options
- Topic B: Manage Additional Calendars
- Topic C: Manage Meeting Responses
Lesson 12: Advanced Contact Management
- Topic A: Edit an Electronic Business Card
- Topic B: Manage Advanced Contacts Options
- Topic C: Forward Contacts
- Topic D: Export Contacts
Lesson 13: Managing Activities by Using Tasks and Journal Entries
- Topic A: Assign and Manage Tasks
- Topic B: Record and Modify Journal Entries
Lesson 14: Sharing Workspaces with Others
- Topic A: Delegate Access to Mail Folders
- Topic B: Share Your Calendar
- Topic C: Share Your Contacts
Lesson 15: Managing Outlook Data Files
- Topic A: Back Up Outlook Items
- Topic B: Change Data File Settings