Coaching and Counseling
Course Description
This course will assist you in understanding and implementing strategies that will help to motivate your work force.
Course Objective:
You will identify motivation and the factors that influence it. You will also implement managerial strategies to increase employee motivation, to improve job performance, and ultimately to create a self-motivated work force.
Identify employee motivation levels and needs.
Apply strategies to help motivate employees.
Apply strategies that create self-motivated employees.
Course Content
Lesson 1: Introduction to Coaching and Counseling
- Definition of Coaching
- Definition of Counseling
- When to Coach
- When to Counsel
Lesson 2: Problems Root Causes
- Performance Problems Root Causes
- Personal Problems that Affect Performance
Lesson 3: Giving and Receiving Feedback
- Types of Feedback
- Tips for Successful Feedback
- Receive Feedback Effectively
Lesson 4: Plan and Conduct Coaching and Counseling Sessions
- Coaching Session Guidelines
- Performance Appraisals
- When All Else Fails
- Disciplinary Action
- Termination