A great part of communication today is done through emails, and writing has become an essential skill for everyone in the modern workplace. You must learn to develop your ideas, express them clearly, and persuade others of their viability. Knowing how to write clearly and effectively is necessary to gain credibility and achieve the results you desire from colleagues or clients.
This course offers effective strategies to sharpen your writing skills, structure your ideas logically, write using a reader-centric approach and with the appropriate tone, and improve the readability of you messages. You will also be guided on how to edit and proofread your writing so that you can produce clear, concise, courteous and professional workplace communications.
You will learn to organize and write effective business communications in the following areas:
Professionals, executives and customer service personnel who want to improve their written communication in their daily work
Interactive session, Case studies discussion, Group activities, Video clips and discussion with trainer including feedback and evaluations.
Lesson 1: Principles of Effective Business Writing
Lesson 2: Email Etiquette
Lesson 3: DISC Profiling for Enhanced Business Communication
Lesson 4: Process of Writing Effective Emails
Lesson 5: Important Elements of Business Communication
Lesson 6: Other Business Correspondences
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