You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative.
You will practice skills and apply principles for providing customer service remotely, via telephone and the web.
Lesson 1: Managing the Customer's Initial Contact
Lesson 2: Addressing Customer Issues
Lesson 3: Closing Communications
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