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Communication Under Pressure & Across Cultures

Course Dates

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Course Specifications

Course length: 2.0 day(s)

Course Description

It's no secret that today's workplace is rapidly becoming vast, as the business environment expands to include various geographic locations and span numerous cultures. How we talk and how we listen are always important, but when the pressure is on, this becomes even more important. This means that employees need new skills, specifically on how to communicate confidently no matter how thorny the situation.

Course Objective:

This training assists the participant to work more effectively within a cross cultural communication setting by employing appropriate knowledge and various communication strategies when dealing with people or clients. Participant will learn the strategies to boost their communication ability when under pressure.

Course Content

  • DISC profiling and communication styles of different personality types
  • Strengths and weakness of each communication style
  • Adapt your communication style to strengthen relationships and improve team dynamics
  • Understand your stress profile and how you communicate under stress
  • Cross-cultural communication
  • The importance of work communication 
  • Cultural differences and communication at work
  • Challenges in Cross Cultural Communications
  • Understanding communication barriers and how to overcome them
  • Choosing the right channel
  • Use appropriate body language and tone
  • Using and interpreting a message
  • Accepting and giving feedbacks
  • Deal with situation assertively
  • Communicate with greater confidence
  • Develop a fruitful relationship

 

 

 

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