Coaching and Counseling
Course length: 2.0 day(s)
This course will assist you in understanding and implementing strategies that will help to motivate your work force.
You will identify motivation and the factors that influence it. You will also implement managerial strategies to increase employee motivation, to improve job performance, and ultimately to create a self-motivated work force.
Identify employee motivation levels and needs.
Apply strategies to help motivate employees.
Apply strategies that create self-motivated employees.
Lesson 1: Introduction to Coaching and Counseling
- Definition of Coaching
- Definition of Counseling
- When to Coach
- When to Counsel
Lesson 2: Problems Root Causes
- Performance Problems Root Causes
- Personal Problems that Affect Performance
Lesson 3: Giving and Receiving Feedback
- Types of Feedback
- Tips for Successful Feedback
- Receive Feedback Effectively
Lesson 4: Plan and Conduct Coaching and Counseling Sessions
- Coaching Session Guidelines
- Performance Appraisals
- When All Else Fails
- Disciplinary Action
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